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Our Legal Policies

We ensure transparency and trust. Read our Privacy Policy, Terms & Conditions, Cookie Policy, and Complaints Policy to understand how we protect your rights.

Privacy Policy


Last updated: 06 March 2026

This Privacy Policy explains how Pillar Property Solutions Limited (“we”, “us”, “our”) collects and uses your personal data when you use our website and services.

We are committed to protecting your privacy and handling your information fairly, lawfully and securely.

1. Who we are

Pillar Property Solutions Limited
Registered in the UK – 17012123
Email: info@pillarpropertysolutions.co.uk

We are the “data controller” of the personal data you provide to us through this website.

2. What data we collect

We may collect and process the following types of personal data:

2.1 Information you give us directly

Investor Registration Form

When you complete our investor registration form, we may collect:

  • Name
  • Email address
  • Phone number
  • Whether you are UK-based or overseas
  • Typical budget per deal
  • Preferred strategies
  • Preferred areas
  • How soon you are looking to invest
  • How you heard about us
  • Any additional information you choose to provide.

Contact Form

When you contact us through the website, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • The content of your message


If you email us directly at info@pillarpropertysolutions.co.uk, we will also receive whatever information you include in your email and email signature.

2.2 Information collected automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • How you arrived at the site (e.g. from a search engine or link)


We use Google Analytics to help us understand how visitors use our website. This information is collected in an anonymised or pseudonymised way and is used for statistical and analytical purposes only.

3. How we use your data

We use your personal data for the following purposes:

3.1 To respond to enquiries

  • To read and respond to messages sent via the contact form or email
  • To follow up on any questions or requests you make

3.2 To manage our investor list

  • To register you as an investor when you complete the investor registration form
  • To understand your investment preferences (budget, areas, strategies, timeframe)
  • To contact you about potential property opportunities that may be relevant to you
  • To send you updates and information about how we work, where you have consented to this


We use Mailchimp to store and manage our investor list and to send emails. Your name, email address and relevant investor information may be stored in Mailchimp for this purpose.

3.3 To improve our website and services

  • To analyse how visitors use our website using Google Analytics
  • To help us improve the content, layout and performance of the site
  • To maintain the security and integrity of our systems

3.4 Legal and business purposes

  • To comply with legal or regulatory obligations
  • To protect our rights, property or safety, or the rights, property or safety of others
  • To manage or defend legal claims


We do not sell, rent or trade your personal data to third parties for marketing purposes.

4. Lawful bases for processing

Under UK data protection law, we must have a lawful basis to process your personal data.

  • Consent – When you tick a box to agree to receive property deal emails and updates.
  • You can withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us.
  • Legitimate interests – To respond to enquiries and manage our business.
  • Legal obligations – To comply with applicable laws or requests from authorities.

5. How we share your data

We may share your personal data with service providers who help us operate our business, such as:

  • Mailchimp (email and investor list management)
  • Website hosting and IT support providers
  • Google (Google Analytics)


These providers are only allowed to use your data to provide services to us and must keep it secure.

We may also share your data if required by law or if we sell or transfer part of our business.

6. International transfers

Some service providers such as Mailchimp and Google may store or process your data outside the UK.

Where this happens, we take steps to ensure that your data is protected using appropriate safeguards such as adequacy regulations or standard contractual clauses.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy.

If you unsubscribe from our emails or ask to be removed from our investor list, we will stop sending marketing communications.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to certain types of processing
  • Restrict how we use your data
  • Request a copy of your data in a portable format


To exercise your rights, contact us at: info@pillarpropertysolutions.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):

www.ico.org.uk

9. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Help the site function properly
  • Understand how visitors use the site through Google Analytics


You can control cookies through your browser settings.

10. Email communications

If you join our investor list or consent to receive emails, we may send you property opportunities and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

11. Security

We take reasonable steps to protect your personal data including secure systems, password protection, and limited access to data.

However, no method of internet transmission is completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. How to contact us

If you have any questions about this Privacy Policy, please contact:

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk

Terms & Conditions

Last updated: 06 March 2026

These Terms & Conditions (“Terms”) govern your use of the website operated by Pillar Property Solutions Limited (“we”, “us”, “our”) and set out high-level terms relating to our services.

By using this website, you agree to these Terms. If you do not agree, please do not use the site.

1. Who we are

This website is operated by:

Pillar Property Solutions Limited
Registered in the UK – 17012123
Email: info@pillarpropertysolutions.co.uk

We provide property sourcing and related services to investors. We are not financial advisers, tax advisers, or regulated investment advisers.

2. Use of this website

2.1 Lawful use

You may use this website for lawful purposes only and in a way that does not:

  • Break any law or regulation
  • Infringe the rights of others
  • Interfere with or damage the website or our systems

2.2 Restrictions

You must not:

  • Attempt to gain unauthorised access to the website, server or any connected systems
  • Introduce viruses, malware or other harmful material
  • Use the website to send unsolicited or unauthorised advertising (“spam”)


We may suspend or block your access if we reasonably believe you have breached these Terms.

3. Information on this website

3.1 General information

The content on this website is for general information only. It is not:

  • Personalised financial advice
  • Investment advice
  • Tax or legal advice

3.2 Accuracy

While we try to keep the information accurate and up to date, we:

  • Do not guarantee that the content is complete, accurate or current
  • May change, update, or remove content at any time without notice

3.3 Illustrative examples

Any examples of deals, returns or strategies are illustrative only and do not guarantee any particular outcome or result. You should always carry out your own due diligence and seek independent professional advice before making any investment decisions.

4. No financial or investment advice

We are not authorised by the Financial Conduct Authority (FCA) to provide regulated investment advice.

Nothing on this website, in emails, or in communications should be taken as:

    • A recommendation to buy, sell, or hold any investment
    • A guarantee of any income, profit, or capital growth
    • A promise that any particular strategy is suitable for you

  • You are responsible for:
    • Assessing whether any property or opportunity is suitable for you
    • Obtaining independent financial, tax, and legal advice
    • Making your own decisions based on your circumstances and risk appetite

5. Our services (high-level terms)

Any actual engagement between you and us will be governed by a separate written agreement or sourcing contract.

5.1 Property sourcing and introductions

  • We may introduce you to property opportunities based on your preferences.
  • We do not guarantee that any property will be available, suitable, or profitable.
  • You are responsible for carrying out your own checks, surveys, valuations, and due diligence.

5.2 Fees

  • Fees will be clearly set out in a separate written agreement or sourcing contract before you commit.
  • Payment terms and refund policies will be governed by that separate agreement.

5.3 No partnership or joint venture

  • Nothing creates a partnership, joint venture, or agency relationship between you and us unless explicitly agreed in writing.
  • You remain an independent investor making your own decisions.

6. Investor registration and communications

  • If you complete our Investor Registration Form, you confirm that the information you provide is true and accurate.
  • By registering, you agree that we may:
    • Store your details in our systems (including Mailchimp)
    • Contact you by email or phone about property opportunities and related information, in line with our Privacy Policy
  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us at info@pillarpropertysolutions.co.uk.

7. Intellectual property

  • We own or license all intellectual property rights in website content and materials.
  • You may view and print pages for personal, non-commercial use.
  • You must not copy, reproduce, distribute, publish, modify, or use our content for commercial purposes without written consent.

8. Links to other websites

This website may contain links to third-party websites for convenience. We do not control or endorse their content and are not responsible for any loss or damage. Review third-party terms and privacy policies before use.

9. Limitation of liability

  • We are not liable for death, personal injury, fraud, or any liability that cannot be excluded under UK law.
  • We are not liable for loss of profit, data, or any indirect/consequential loss.
  • Total liability for website use is limited to £100, unless otherwise agreed in a separate written contract.

10. Indemnity

You agree to indemnify us against any claims, losses, damages, costs, and expenses arising from:

  • Your use of the website in breach of these Terms
  • Your violation of any law or third-party rights

11. Privacy and cookies

Your use of this website is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your data and use cookies.

12. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. By continuing to use the website after changes, you accept the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk

Complaints Policy

Last updated: 06 March 2026

At Pillar Property Solutions Limited (“we”, “us”, “our”), we are committed to delivering our services to a high standard. We welcome feedback, both positive and negative, as it helps us improve the experience for our clients and investors.

We are a member of the Property Investors Mediation Service (PIMS), which provides an independent business-to-business redress and mediation service for property investors and entrepreneurs in sectors such as deal sourcing, rent-to-rent, and joint ventures.

This policy explains how you can give feedback or make a complaint, how we will deal with it, and how PIMS may be able to help if we cannot resolve matters between ourselves.

1. Our commitment

  • Provide a professional and transparent service
  • Handle complaints fairly, consistently and promptly
  • Put things right where we have made a mistake
  • Use complaints and feedback to improve our systems and service
  • Co-operate fully with any PIMS investigation, mediation or adjudication where applicable

2. How to give feedback

If you have suggestions, comments, or ideas for improvement, please email: info@pillarpropertysolutions.co.uk

Your feedback will be acknowledged and passed to the relevant person within the business for review.

3. How to make a complaint (our internal process)

If something has gone wrong, or you are unhappy with any aspect of our service, please let us know as soon as possible.

3.1 How to contact us

Please email: info@pillarpropertysolutions.co.uk

Include as much detail as possible:

  • Your name and contact details
  • Your relationship with us (e.g. investor, potential investor, vendor, etc.)
  • A clear description of what has happened
  • Relevant dates, property addresses and people involved (if applicable)
  • Any supporting documents or screenshots
  • How you would like us to put things right


We aim to complete this review within 14 working days, or we will let you know if more time is required.

5. Independent redress through PIMS

If, after following our internal complaints process, you remain dissatisfied, and the matter relates to activities covered by PIMS (such as deal sourcing, rent-to-rent or joint ventures where PIMS contracts are used), you may refer your complaint to the Property Investors Mediation Service (PIMS).

PIMS is an independent organisation providing redress and mediation for property investors and property entrepreneurs. PIMS operates a three-stage process:

  1. Investigation: PIMS gathers evidence from both sides.
  2. Mediation: PIMS attempts to help both parties reach a mutually acceptable resolution.
  3. Adjudication: If mediation fails, the case may be passed to an independent adjudicator who will make a ruling.


There is no additional fee to you for using PIMS in relation to our covered activities. Further information about PIMS is available at: https://www.thepims.co.uk

Please note:

  • PIMS can only assist where the parties and activities fall within its scope and rules.
  • PIMS cannot usually help where the other party is not a PIMS member or the matter falls outside its defined sectors.
  • Nothing in this policy or in the PIMS process affects your legal rights.

6. Public comments and social media

We ask that you give us a reasonable opportunity to resolve any concerns through these channels before posting negative or potentially damaging comments online. This allows us to properly understand what happened, access relevant information, and work with you (and PIMS if needed) to find a fair and practical solution.

7. Continuous improvement

  • All complaints and significant feedback are logged and recorded.
  • Reviewed by the relevant person or team.
  • Used to identify patterns or areas where we can improve.
  • Where appropriate, we may update processes, training, or documentation as a result.

8. Contact details

If you have any questions about this Complaints Policy, or if you wish to give feedback or make a complaint, please contact:

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk

Privacy Policy


Last updated: 06 March 2026

This Privacy Policy explains how Pillar Property Solutions Limited (“we”, “us”, “our”) collects and uses your personal data when you use our website and services.

We are committed to protecting your privacy and handling your information fairly, lawfully and securely.

1. Who we are

Pillar Property Solutions Limited
Registered in the UK – 17012123
Email: info@pillarpropertysolutions.co.uk

We are the “data controller” of the personal data you provide to us through this website.

2. What data we collect

We may collect and process the following types of personal data:

2.1 Information you give us directly

Investor Registration Form

When you complete our investor registration form, we may collect:

  • Name
  • Email address
  • Phone number
  • Whether you are UK-based or overseas
  • Typical budget per deal
  • Preferred strategies
  • Preferred areas
  • How soon you are looking to invest
  • How you heard about us
  • Any additional information you choose to provide.

Contact Form

When you contact us through the website, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • The content of your message


If you email us directly at info@pillarpropertysolutions.co.uk, we will also receive whatever information you include in your email and email signature.

2.2 Information collected automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • How you arrived at the site (e.g. from a search engine or link)


We use Google Analytics to help us understand how visitors use our website. This information is collected in an anonymised or pseudonymised way and is used for statistical and analytical purposes only.

3. How we use your data

We use your personal data for the following purposes:

3.1 To respond to enquiries

  • To read and respond to messages sent via the contact form or email
  • To follow up on any questions or requests you make

3.2 To manage our investor list

  • To register you as an investor when you complete the investor registration form
  • To understand your investment preferences (budget, areas, strategies, timeframe)
  • To contact you about potential property opportunities that may be relevant to you
  • To send you updates and information about how we work, where you have consented to this


We use Mailchimp to store and manage our investor list and to send emails. Your name, email address and relevant investor information may be stored in Mailchimp for this purpose.

3.3 To improve our website and services

  • To analyse how visitors use our website using Google Analytics
  • To help us improve the content, layout and performance of the site
  • To maintain the security and integrity of our systems

3.4 Legal and business purposes

  • To comply with legal or regulatory obligations
  • To protect our rights, property or safety, or the rights, property or safety of others
  • To manage or defend legal claims


We do not sell, rent or trade your personal data to third parties for marketing purposes.

4. Lawful bases for processing

Under UK data protection law, we must have a lawful basis to process your personal data.

  • Consent – When you tick a box to agree to receive property deal emails and updates.
  • You can withdraw your consent at any time by clicking “unsubscribe” in our emails or by contacting us.
  • Legitimate interests – To respond to enquiries and manage our business.
  • Legal obligations – To comply with applicable laws or requests from authorities.

5. How we share your data

We may share your personal data with service providers who help us operate our business, such as:

  • Mailchimp (email and investor list management)
  • Website hosting and IT support providers
  • Google (Google Analytics)


These providers are only allowed to use your data to provide services to us and must keep it secure.

We may also share your data if required by law or if we sell or transfer part of our business.

6. International transfers

Some service providers such as Mailchimp and Google may store or process your data outside the UK.

Where this happens, we take steps to ensure that your data is protected using appropriate safeguards such as adequacy regulations or standard contractual clauses.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described in this policy.

If you unsubscribe from our emails or ask to be removed from our investor list, we will stop sending marketing communications.

8. Your rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your data
  • Object to certain types of processing
  • Restrict how we use your data
  • Request a copy of your data in a portable format


To exercise your rights, contact us at: info@pillarpropertysolutions.co.uk

You also have the right to complain to the Information Commissioner’s Office (ICO):

www.ico.org.uk

9. Cookies and tracking technologies

Our website uses cookies and similar technologies to:

  • Help the site function properly
  • Understand how visitors use the site through Google Analytics


You can control cookies through your browser settings.

10. Email communications

If you join our investor list or consent to receive emails, we may send you property opportunities and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails.

11. Security

We take reasonable steps to protect your personal data including secure systems, password protection, and limited access to data.

However, no method of internet transmission is completely secure.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

13. How to contact us

If you have any questions about this Privacy Policy, please contact:

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk

Terms & Conditions

Last updated: 06 March 2026

These Terms & Conditions (“Terms”) govern your use of the website operated by Pillar Property Solutions Limited (“we”, “us”, “our”) and set out high-level terms relating to our services.

By using this website, you agree to these Terms. If you do not agree, please do not use the site.

1. Who we are

This website is operated by:

Pillar Property Solutions Limited
Registered in the UK – 17012123
Email: info@pillarpropertysolutions.co.uk

We provide property sourcing and related services to investors. We are not financial advisers, tax advisers, or regulated investment advisers.

2. Use of this website

2.1 Lawful use

You may use this website for lawful purposes only and in a way that does not:

  • Break any law or regulation
  • Infringe the rights of others
  • Interfere with or damage the website or our systems

2.2 Restrictions

You must not:

  • Attempt to gain unauthorised access to the website, server or any connected systems
  • Introduce viruses, malware or other harmful material
  • Use the website to send unsolicited or unauthorised advertising (“spam”)


We may suspend or block your access if we reasonably believe you have breached these Terms.

3. Information on this website

3.1 General information

The content on this website is for general information only. It is not:

  • Personalised financial advice
  • Investment advice
  • Tax or legal advice

3.2 Accuracy

While we try to keep the information accurate and up to date, we:

  • Do not guarantee that the content is complete, accurate or current
  • May change, update, or remove content at any time without notice

3.3 Illustrative examples

Any examples of deals, returns or strategies are illustrative only and do not guarantee any particular outcome or result. You should always carry out your own due diligence and seek independent professional advice before making any investment decisions.

4. No financial or investment advice

We are not authorised by the Financial Conduct Authority (FCA) to provide regulated investment advice.

Nothing on this website, in emails, or in communications should be taken as:

    • A recommendation to buy, sell, or hold any investment
    • A guarantee of any income, profit, or capital growth
    • A promise that any particular strategy is suitable for you

  • You are responsible for:
    • Assessing whether any property or opportunity is suitable for you
    • Obtaining independent financial, tax, and legal advice
    • Making your own decisions based on your circumstances and risk appetite

5. Our services (high-level terms)

Any actual engagement between you and us will be governed by a separate written agreement or sourcing contract.

5.1 Property sourcing and introductions

  • We may introduce you to property opportunities based on your preferences.
  • We do not guarantee that any property will be available, suitable, or profitable.
  • You are responsible for carrying out your own checks, surveys, valuations, and due diligence.

5.2 Fees

  • Fees will be clearly set out in a separate written agreement or sourcing contract before you commit.
  • Payment terms and refund policies will be governed by that separate agreement.

5.3 No partnership or joint venture

  • Nothing creates a partnership, joint venture, or agency relationship between you and us unless explicitly agreed in writing.
  • You remain an independent investor making your own decisions.

6. Investor registration and communications

  • If you complete our Investor Registration Form, you confirm that the information you provide is true and accurate.
  • By registering, you agree that we may:
    • Store your details in our systems (including Mailchimp)
    • Contact you by email or phone about property opportunities and related information, in line with our Privacy Policy
  • You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us at info@pillarpropertysolutions.co.uk.

7. Intellectual property

  • We own or license all intellectual property rights in website content and materials.
  • You may view and print pages for personal, non-commercial use.
  • You must not copy, reproduce, distribute, publish, modify, or use our content for commercial purposes without written consent.

8. Links to other websites

This website may contain links to third-party websites for convenience. We do not control or endorse their content and are not responsible for any loss or damage. Review third-party terms and privacy policies before use.

9. Limitation of liability

  • We are not liable for death, personal injury, fraud, or any liability that cannot be excluded under UK law.
  • We are not liable for loss of profit, data, or any indirect/consequential loss.
  • Total liability for website use is limited to £100, unless otherwise agreed in a separate written contract.

10. Indemnity

You agree to indemnify us against any claims, losses, damages, costs, and expenses arising from:

  • Your use of the website in breach of these Terms
  • Your violation of any law or third-party rights

11. Privacy and cookies

Your use of this website is governed by our Privacy Policy and Cookie Policy, which explain how we collect, use, and protect your data and use cookies.

12. Changes to these Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. By continuing to use the website after changes, you accept the revised Terms.

13. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk

Complaints Policy

Last updated: 06 March 2026

At Pillar Property Solutions Limited (“we”, “us”, “our”), we are committed to delivering our services to a high standard. We welcome feedback, both positive and negative, as it helps us improve the experience for our clients and investors.

We are a member of the Property Investors Mediation Service (PIMS), which provides an independent business-to-business redress and mediation service for property investors and entrepreneurs in sectors such as deal sourcing, rent-to-rent, and joint ventures.

This policy explains how you can give feedback or make a complaint, how we will deal with it, and how PIMS may be able to help if we cannot resolve matters between ourselves.

1. Our commitment

  • Provide a professional and transparent service
  • Handle complaints fairly, consistently and promptly
  • Put things right where we have made a mistake
  • Use complaints and feedback to improve our systems and service
  • Co-operate fully with any PIMS investigation, mediation or adjudication where applicable

2. How to give feedback

If you have suggestions, comments, or ideas for improvement, please email: info@pillarpropertysolutions.co.uk

Your feedback will be acknowledged and passed to the relevant person within the business for review.

3. How to make a complaint (our internal process)

If something has gone wrong, or you are unhappy with any aspect of our service, please let us know as soon as possible.

3.1 How to contact us

Please email: info@pillarpropertysolutions.co.uk

Include as much detail as possible:

  • Your name and contact details
  • Your relationship with us (e.g. investor, potential investor, vendor, etc.)
  • A clear description of what has happened
  • Relevant dates, property addresses and people involved (if applicable)
  • Any supporting documents or screenshots
  • How you would like us to put things right


If you are unable to email, contact us and we will agree an alternative way to receive your complaint.

4. If you are not satisfied with our response

If you are unhappy with our response, you may request that your complaint is reviewed by a more senior person within the business.

Please reply to our response and explain:

  • Why you are not satisfied
  • What outcome you are seeking


We will then:

  • Arrange for a senior person to review the complaint and our initial response
  • Re-consider the matter in light of your comments
  • Provide a further written response
  • We aim to complete this review within 14 working days, or we will let you know if more time is required.

5. Independent redress through PIMS

If, after following our internal complaints process, you remain dissatisfied, and the matter relates to activities covered by PIMS (such as deal sourcing, rent-to-rent or joint ventures where PIMS contracts are used), you may refer your complaint to the Property Investors Mediation Service (PIMS).

PIMS is an independent organisation providing redress and mediation for property investors and property entrepreneurs. PIMS operates a three-stage process:

  1. Investigation: PIMS gathers evidence from both sides.
  2. Mediation: PIMS attempts to help both parties reach a mutually acceptable resolution.
  3. Adjudication: If mediation fails, the case may be passed to an independent adjudicator who will make a ruling.


There is no additional fee to you for using PIMS in relation to our covered activities. Further information about PIMS is available at: https://www.thepims.co.uk

Please note:

  • PIMS can only assist where the parties and activities fall within its scope and rules.
  • PIMS cannot usually help where the other party is not a PIMS member or the matter falls outside its defined sectors.
  • Nothing in this policy or in the PIMS process affects your legal rights.

6. Public comments and social media

We ask that you give us a reasonable opportunity to resolve any concerns through these channels before posting negative or potentially damaging comments online. This allows us to properly understand what happened, access relevant information, and work with you (and PIMS if needed) to find a fair and practical solution.

7. Continuous improvement

  • All complaints and significant feedback are logged and recorded.
  • Reviewed by the relevant person or team.
  • Used to identify patterns or areas where we can improve.
  • Where appropriate, we may update processes, training, or documentation as a result.

8. Contact details

If you have any questions about this Complaints Policy, or if you wish to give feedback or make a complaint, please contact:

Pillar Property Solutions Limited
Email: info@pillarpropertysolutions.co.uk